Building the RMM the industry deserves
RMM Labs Ltd is a Bulgarian software company on a mission to make remote monitoring and management open, affordable and trustworthy.
Our story
RMM Labs was founded in Sofia, Bulgaria in 2019 by a group of MSP veterans and open-source contributors who were tired of the RMM industry's status quo: opaque pricing, multi-year contracts, closed agents running with SYSTEM privileges on millions of machines — and vendors that treated MSPs as captive customers.
We took inspiration from projects like Zabbix, which proved that world-class infrastructure software can be open-source and commercially sustainable. Xcellerate RMM follows the same open-core philosophy: the complete platform is free and open, and we earn our keep with managed hosting, enterprise support and professional services.
Today Xcellerate RMM manages hundreds of thousands of endpoints for MSPs and IT departments across Europe, North America and beyond — and every line of the core is still public.
RMM Labs at a glance
Founded in Sofia, Bulgaria
Employees across Europe
Endpoints under management
MSPs & IT teams
What we believe
Transparency by default
Open code, public pricing, public roadmap. Software that runs on your customers' machines should be auditable.
No lock-in, ever
Free self-hosting, open APIs and full data export. We keep customers by being good — not by holding data hostage.
Sustainable open source
Paid support and services fund full-time development. Community and company grow together.
European roots, global reach
Built in Bulgaria, GDPR-native, with EU data residency by default — serving teams worldwide.
Proudly open-core
The Xcellerate RMM core is licensed under AGPL v3 and developed in the open. Star the repository, file issues, or send your first pull request — contributions of every size are welcome.
Want to talk to the team?
Whether it's a sales question, a partnership idea or a security disclosure — we answer fast.
Contact us