Xcellerate OPS features
A modular service desk and operations platform — switch on exactly what your business needs, in 25 languages, hosted in Europe.
Omnichannel service desk
Every conversation in one place
A full ticket lifecycle with a chat-style conversation view, a drag-and-drop dispatcher, SLAs, checklists and time tracking — fed by email, Microsoft Teams and WhatsApp, with the origin channel shown on every ticket.
Learn moreAutonomous AI colleagues
A teammate that works the queue end to end
Not a chatbot bolted on the side. Give a team an AI colleague with its own autonomy level and it works tickets and sales enquiries from the first reply to resolution — answering, qualifying and escalating like a member of staff. It plays by every queue rule a person does, hands work back the moment it is out of its depth, and does nothing on its own that you have not switched on.
Learn moreAI assist
Faster triage, drafts and QA
Practical AI on the ticket page — triage suggestions, draft replies, conversation summaries, sentiment and a one-click QA check against your own quality rules. Assist actions are always suggested and never sent for you; an optional AI Gatekeeper can also screen new requests and ask requesters for missing details, clearly marked as AI. Every prompt is anonymized before it leaves the platform, and usage is billed transparently.
Learn moreAI Act compliance center
EU AI Act tooling, built in
A built-in compliance center turns every AI feature into auditable, disclosable evidence — a live AI registry, a unified action log, human-oversight reporting, worker information and AI-literacy tracking, and FRIA/DPIA support. It helps you meet your own EU AI Act deployer duties, something other PSA platforms simply do not offer.
Learn moreMultilingual helpdesk
Serve all of Europe in its own language
A staff app in 25 languages, per-user locale and timezone, and AI translation woven through conversations and the knowledge base — so you can support customers and employees anywhere in Europe without a language barrier.
Learn moreProjects & PSA
Deliver work profitably
Rich projects with tasks, subtasks, dependencies and a Gantt-lite timeline, plus budgets, rate cards and admin-only profitability — so you can plan work, track effort and see margin without leaving the platform.
Learn moreTime, expenses & timesheets
Capture every billable minute
A live timer and quick time entry across tickets and project tasks flow into weekly timesheets with approvals, absence and attendance — so every billable minute is captured, defensible and ready to invoice.
Learn moreSales & billing
From opportunity to paid invoice
A lightweight sales pipeline, native quoting, contracts and invoicing that flow into EU accounting platforms and online payment — quote, sign, invoice and get paid without bolting on separate tools.
Learn moreAutomation
Rules that run your process
A tenant-configurable rule engine sitting on the platform's typed event system — trigger on any event, add conditions and take actions like changing status, assigning teams or notifying staff, with full run history and loop protection.
Learn moreKnowledge base & client portal
Self-service in every language
A multilingual knowledge base with AI translation and PDF export, plus a branded client portal where customers track tickets, read help articles, view documents and follow shared projects — all in their own language.
Learn moreIT documentation & vault
A European ITGlue alternative
Per-company IT documentation with a secrets vault attached to your companies, sites and assets — encrypted credentials with sudo-mode reveal and an append-only audit log, plus multilingual runbooks that never leave the staff app.
Learn moreEU integrations & security
Connected, and hardened by default
A categorized integrations hub for authentication, payments, accounting and e-signatures — with EU-first providers, identity-backed itsme® signing and platform-wide security hardening against XSS, SSRF and forged webhooks.
Learn moreSecurity & access control
Secure by default, access by team
Multi-factor authentication with passkeys, team-based permissions and instant offboarding secure every workspace by default — so people see exactly what their teams allow, and nothing more.
Learn moreModular & customizable
Show only what you need
Per-tenant visible-feature toggles let you scale the interface from a light helpdesk to a full operation, with an optional procurement and stock module and a getting-started wizard that shapes the workspace to your business.
Learn moreMulti-tenant architecture
Enterprise isolation, zero complexity
Database-per-tenant isolation, custom domains with free Let's Encrypt certificates, white-label branding and a fully managed cloud stack — built for MSPs running many workspaces or one business scaling across teams.
Learn more