Autonomous AI colleagues
A teammate that works the queue end to end
Not a chatbot bolted on the side. Give a team an AI colleague with its own autonomy level and it works tickets and sales enquiries from the first reply to resolution — answering, qualifying and escalating like a member of staff. It plays by every queue rule a person does, hands work back the moment it is out of its depth, and does nothing on its own that you have not switched on.
Included
Why it matters
Let an AI colleague answer first and route what it cannot resolve to a person
Qualify leads, draft outreach, schedule meetings and work checklists — autonomously or as drafts
Stay in control: autonomy is off by default and set per team and per action
What's included
Works an enquiry end to end
From a stranger's first email to a qualified answer — the AI colleague reads the request, answers it and qualifies the prospect in the same reply, instead of routing it to nobody.
Autonomy you set per action
Each capability — qualify a lead, draft outreach, schedule a meeting, work checklists, merge tickets — is off, draft-only or autonomous, decided per team.
Plays by the queue's rules
It is never handed a ticket while paused, at its concurrency cap or without self-assignment — every check the queue makes for a person, it makes for the colleague.
Turns interest into pipeline
A qualified enquiry attaches or creates the company, and a priced request becomes a deal in the pipeline — deliberately ownerless, so the team decides who works it.
Answers first, a person owns escalations
A team can let the AI colleague reply first and have a named person own whatever it escalates — nobody's routing moves underneath them.
Knows when to hand back
A run that errors or runs out of credits notifies the team leads and returns the ticket, instead of leaving it parked on someone who has stopped working.
Every channel, marked as AI
Email, portal and chat tickets all reach the colleague, and every autonomous reply is clearly marked as AI-generated in line with the EU AI Act.
Ready to see it in action?
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