The European service desk that grows into your whole operation
Xcellerate OPS is a multilingual cloud platform for any service business — from a light helpdesk to a complete business-in-a-box — built and hosted entirely in the EU.
EU-native · cloud-hosted · 25 languages
Built for service teams across Europe
UI languages
Support channels
Modular features
EU data residency
An AI teammate that actually works the queue
Give a team an AI colleague with its own autonomy level and it works tickets and sales enquiries end to end — answering, qualifying and escalating exactly like a member of staff, with humans in control of what it may decide.
Works enquiries end to end
Reads the request, answers it and qualifies the prospect in one reply — from a stranger's first email to a deal in the pipeline.
Autonomy you dial in per team
Every action is off, draft-only or autonomous. Autonomy is off by default; you decide what the colleague may do on its own.
Plays by the same rules as staff
Never assigned while paused or over its limit, and it hands work back the moment it errors or is out of its depth.
Transparent by design
Every autonomous reply is marked as AI-generated across every channel, in line with the EU AI Act.
Everything your service operation needs
Start with the modules you need today and switch on more as you grow — nothing to migrate, nothing to reinstall.
One helpdesk for customers and employees across Europe
Serve every customer and every colleague in their own language. The staff app ships in 25 languages, and AI translation bridges conversations and knowledge automatically.
25-language staff app
Each technician works in their own language, date format and timezone — the whole interface follows.
AI translation in conversations
Reply in your language and the customer reads it in theirs, on email, Teams, WhatsApp and the portal.
Multilingual knowledge & portal
Articles and the customer portal adapt to each reader's language, with AI translation in the editor.
Localized customer pages
Quote acceptance, invoice payment and surveys follow each visitor's browser language automatically.
From a light helpdesk to a complete business-in-a-box
Xcellerate OPS is modular. Show only the features your team needs today, then switch on more as you grow — without changing platforms.
Light helpdesk
Start with omnichannel ticketing, SLAs and a knowledge base. Hide everything else with a single toggle.
Service desk & PSA
Add projects, budgets, timesheets, quoting and invoicing as your service operation matures.
Business-in-a-box
Turn on sales pipeline, accounting sync, IT documentation, procurement and a branded client portal.
Licensing that grows with your business and stays affordable
No per-feature paywalls and no punishing per-seat jumps. Xcellerate OPS is priced to reward growth, not penalise it.
Transparent, predictable pricing
Clear plans with generous included usage — you always know what next month costs.
Start free, pay as you grow
A generous free tier lets you explore the full platform. When you scale up, transparent per-agent pricing keeps costs predictable.
Pay for what you use
Optional AI credits and modules are usage-based, so small teams never subsidise features they don't touch.
Your data stays in Europe
Xcellerate OPS is built by RMM Labs Ltd in Bulgaria and hosted entirely in the European Union — your data never leaves EU jurisdiction.
European company & hosting
Developed and operated in the EU, aligned with GDPR and European data-sovereignty expectations.
Database-per-tenant isolation
Every workspace gets its own isolated database — a clean security and portability boundary.
Database-per-tenant isolation
Every workspace gets its own isolated database — no co-mingling of customer data, with full portability and clean separation.
EU AI Act, handled
A built-in AI Act compliance center discloses, logs and governs every AI feature — so you meet your own deployer duties.
See how Xcellerate OPS fits your business
Tell us how your team works today and we'll show you where to start — and how far OPS can take you.