AI assist
Faster triage, drafts and QA
Practical AI on the ticket page — triage suggestions, draft replies, conversation summaries, sentiment and a one-click QA check against your own quality rules. Every action is suggested, never sent automatically, and billed transparently by usage.
Included
Why it matters
Suggest priority, product and the right team without ever auto-applying
Draft replies and summarise long threads so technicians move faster
Check outgoing replies against your own QA rules before they send
What's included
Triage & routing
Suggests priority, product and team, with an optional auto-assign strategy by workload.
Draft & summarise
Generates editable draft replies and short summaries of long conversations.
Sentiment & QA check
Shows customer mood and evaluates draft replies against your quality rules.
Usage-based credits
Runs on your chosen AI provider and bills a shared credit ledger, refusing cleanly when exhausted.
Ready to see it in action?
Talk to our team and we'll tailor Xcellerate OPS to how your business works.
Get started for free