XXcellerate OPS
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Omnichannel service desk

Every conversation in one place

A full ticket lifecycle with a chat-style conversation view, a drag-and-drop dispatcher, SLAs, checklists and time tracking — fed by email, Microsoft Teams and WhatsApp, with the origin channel shown on every ticket.

Included

Why it matters

  • Handle email, Teams and WhatsApp from one shared inbox with SLAs and breach alerts

  • Move work visually with a kanban dispatcher and per-tenant priorities

  • Track billable and non-billable time directly on each ticket

What's included

Omnichannel intake

Email, Microsoft Teams and WhatsApp with per-channel spam rules and auto-created contacts.

SLA policies & timers

Named SLA policies on contracts with live breach timers and alerts to team leads.

Dispatcher & status timeline

Drag-and-drop kanban plus a full status timeline recorded on every ticket.

Time tracking & CSAT

Flexible duration entry, materials used and optional CSAT surveys after resolution.

Ready to see it in action?

Talk to our team and we'll tailor Xcellerate OPS to how your business works.

Get started for free