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#omnichannel service desk 1#OPS setup 1#payroll export 1#PSA permissions 1#PSA software setup 1#role-based access service desk 1#service desk onboarding 1#shared mailbox tickets 1#time registration 1#time registration Belgium 1#time tracking MSP 1#timesheet approval 1#timesheets 1#WhatsApp 1#working-time registration 1
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Setting up working-time registration in Xcellerate OPS for Belgium's planned 2027 rules
Onboarding27 Sept 2026 4 min read

Setting up working-time registration in Xcellerate OPS for Belgium's planned 2027 rules

A practical guide to setting up working-time registration in Xcellerate OPS, to prepare for Belgium's rules planned from 1 January 2027.

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Stop losing billable minutes: timer, time on tickets and weekly timesheets in Xcellerate OPS
Onboarding27 Sept 2026 4 min read

Stop losing billable minutes: timer, time on tickets and weekly timesheets in Xcellerate OPS

How to set up time tracking in Xcellerate OPS: time on tickets and project tasks, weekly timesheet approval and billable hours that are ready to invoice.

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Teams, permissions and security in Xcellerate OPS: who sees what (including money)
Onboarding27 Sept 2026 5 min read

Teams, permissions and security in Xcellerate OPS: who sees what (including money)

Decide who sees what before you invite anyone. How to set up teams, role-based access, MFA and offboarding in Xcellerate OPS.

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Bring your customers, deals and time into Xcellerate OPS: CSV import and Clockify migration
Onboarding27 Sept 2026 5 min read

Bring your customers, deals and time into Xcellerate OPS: CSV import and Clockify migration

Migrate to a new PSA without a consultant: import customers, deals and contracts by CSV and bring your time over from Clockify.

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Connect your mailbox, Teams, WhatsApp and website chat to Xcellerate OPS
Onboarding27 Sept 2026 5 min read

Connect your mailbox, Teams, WhatsApp and website chat to Xcellerate OPS

How to get every customer message into one queue on day one: your shared mailbox, Microsoft Teams, WhatsApp, website chat and booking pages.

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Your first hour in Xcellerate OPS: setup checklist, branding and the modules you actually need
Onboarding27 Sept 2026 5 min read

Your first hour in Xcellerate OPS: setup checklist, branding and the modules you actually need

A practical guide to your first hour as an Xcellerate OPS admin: the setup checklist in the right order, only the modules you need, and your own branding.

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