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Practical guides, compliance updates, and operational insights for EU service businesses.

15 articlesService desk Clear all filters

Onboarding6 Nov 2026 6 min read

All-in-one RMM + PSA or best-of-breed: when do you outgrow it?

All-in-one RMM + PSA or best-of-breed? An 8-question test and a scoring sheet for MSPs, so you can see when a stack starts to pinch and when you outgrow it.

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Onboarding31 Oct 2026 6 min read

What does a PSA really cost per technician? An all-in price checklist

What does a PSA really cost per technician? An all-in price checklist for MSPs: seven cost layers, 12 vendor questions and a three-year sheet.

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13 Oct 2026 3 min read

Your company pays for AI. Your team doesn't get smarter.

Why AI has to move from the person to the team, and what we built in Xcellerate OPS to make that happen.

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7 Oct 2026 7 min read

RAG in Xcellerate OPS: AI that searches by meaning

Xcellerate OPS now indexes your knowledge base, playbooks, documentation and solved tickets as vectors. What RAG and embeddings are, what we built and what your team will notice.

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6 Oct 2026 5 min read

Every ticket you close makes the next one cheaper

Your service desk AI should not start from zero on every ticket. Xcellerate OPS keeps one reviewed, governed memory that gets better, and cheaper, with every ticket you close.

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Onboarding4 Oct 2026 4 min read

Software for service businesses: tickets, projects, time registration and invoices in one tool

One tool for requests, a second for projects, a third for hours and a fourth for invoices? How Xcellerate OPS covers the path from the first request to the invoice in one platform, developed and hosted in the EU.

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Integrations14 Sept 2026 3 min read

Personal booking pages for technicians in Xcellerate OPS

How to set up a personal booking page per technician in Xcellerate OPS: working days, durations, lead time and horizon, plus optional Outlook busy times through Microsoft Teams (Graph).

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Integrations10 Sept 2026 4 min read

Website live chat with Xcellerate OPS: every chat becomes a ticket

Paste one line of code on your website and visitors get a chat button. Every chat becomes a ticket for the team you choose. Optional meeting applet included.

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Onboarding20 Aug 2026 5 min read

Connect your mailbox, Teams, WhatsApp and website chat to Xcellerate OPS

How to get every customer message into one queue on day one: your shared mailbox, Microsoft Teams, WhatsApp, website chat and booking pages.

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