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Practical guides, compliance updates, and operational insights for EU service businesses.

7 articles Integrations Service desk Clear all filters

Integrations14 Sept 2026 3 min read

Personal booking pages for technicians in Xcellerate OPS

How to set up a personal booking page per technician in Xcellerate OPS: working days, durations, lead time and horizon, plus optional Outlook busy times through Microsoft Teams (Graph).

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Integrations10 Sept 2026 4 min read

Website live chat with Xcellerate OPS: every chat becomes a ticket

Paste one line of code on your website and visitors get a chat button. Every chat becomes a ticket for the team you choose. Optional meeting applet included.

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Integrations18 Aug 2026 4 min read

Connect WhatsApp Business to Xcellerate OPS: turn messages into tickets

Turn customers' WhatsApp messages into tickets and reply from the ticket, from your own business number. Connect in one click or set it up manually.

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Integrations13 Aug 2026 4 min read

Connect Microsoft Teams to Xcellerate OPS: reply to customers from the ticket

Answer customers on Microsoft Teams straight from the ticket and get their replies back in the ticket conversation. Here is how to set it up.

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Integrations11 Aug 2026 3 min read

How to connect any mailbox to Xcellerate OPS with SMTP and IMAP

How to connect a mailbox from almost any mail host with a username and password, so incoming mail becomes tickets and you reply from OPS.

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Integrations7 Aug 2026 3 min read

How to connect your Google Workspace mailbox to Xcellerate OPS

Step by step: enable the Gmail API in Google Cloud, create an OAuth client and connect your support mailbox to Xcellerate OPS.

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Integrations5 Aug 2026 4 min read

How to connect your Microsoft 365 mailbox to Xcellerate OPS

Step by step: register the app in Microsoft Entra ID, connect your mailbox and test it, so every email to support@ becomes a ticket.

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